ViaManage^®

On-Site Data Protection Management

The Challenge

Meeting today's demanding data protection, storage, business continuity and regulatory compliance requirements takes exceptional management capabilities and focus. Organizations often struggle with the challenges of achieving efficient and consistent backups, staffing qualified personnel, and controlling capital and management costs. Many companies also need more proactive notification of adverse events, and better issue escalation and problem resolution.

The Solution

ViaManage is a fully-managed service for monitoring and managing your storage and backup environments utilizing your own infrastructure. ViaManage features advanced monitoring and reporting services, along with complete management and resolution capabilities to minimize the costs and resources needed to manage your enterprise storage systems and storage assets. With ViaManage, you can rapidly and cost-effectively gain control of your storage and backup environments, with the confidence of financially-guaranteed service levels, while enabling scarce IT resources to focus on supporting core business needs.

ViaManage leverages Arsenal's world-class global support center to centrally manage one of the largest multi-vendor networked storage environments in the world. With over 20 Petabytes of management experience, customers across five continents, and documented SAS 70 compliance, Arsenal enables you to achieve higher levels of availability and recoverability, while minimizing risks and reducing your total cost of ownership.

ViaManage Highlights:

Guaranteed service levels. Ensures service level performance and system availability, backed by financial guarantees.

Rapid Problem Management, Troubleshooting and Resolution. Proactive event notification, issue escalation and problem resolution.

Centralized monitoring and reporting. Our advanced tools can deliver both executive- and IT-level insight into the availability, performance, accessibility and overall health of your data environment. And that can improve forecasting, provisioning and trend analysis.

Simplicity. Our dedicated team of engineers, technicians, and support staff can help simplify your approach to data protection. With ViaManage to support your data protection needs, your IT staff can focus on more important, mission-critical projects.

Compliance enablement. Enables compliance through stringent controls, auditable management processes, proven reliability and robust data security directives.

Effective Vendor and IT Staff Management. Single point of accountability and management for vendors and onsite technicians.

Web-based Portal. Arsenal's dynamic web-based portal provides you with important management functions and visibility into your service environment, status and trending.

ViaManage offers your organization a flexible range of tiered services to meet your business needs.